Desktop Support Specialist

About Entertainment One
Entertainment One Ltd. (LSE:ETO) is a global independent studio that specialises in the development, acquisition, production, financing, distribution and sales of entertainment content. The Company's diversified expertise spans across film, television and music production and sales, family programming, merchandising and licensing, and digital content. Through its global reach and expansive scale, powered by deep local market knowledge, the Company delivers the best content to the world.
Entertainment One's robust network includes film and television studio The Mark Gordon Company; content creation venture Amblin Partners with Steven Spielberg, DreamWorks Studios, Participant Media, and Reliance Entertainment; leading feature film production and global sales company Sierra Pictures; unscripted television production companiesRenegade 83, Paperny Entertainment and Force Four Entertainment; world-class music labels Dualtone Music Group andLast Gang; and award-winning digital agency Secret Location.
The Company's rights library is exploited across all media formats and includes more than 100,000 hours of film and television content and approximately 40,000 music tracks.
Position Summary
The Network Services Specialist is required to handle first and second level support requests for the Port Washington and oher US sites. Additionally, the position entails bi-monthly visits to the NYC office.
Configure and troubleshoot PC hardware and software issues
Support Windows operating systems (7 through 10)
Support for Microsoft office products
Support for remote users via phone and remote software applications
Troubleshoot Mac OS versions including Maverick and above
Troubleshoot network issues including network cabling/connectivity
Setup and configure printers, scanners, and other peripherals.
Support of TCP/IP networking, and related network services (DNS, SMTP, DHCP, etc.)
Must be able to lift up to 30 Lbs.
Active Directory concepts and administration
Hands on experience building system images
Must be available for emergencies calls and support
Problem Management & Escalation
Ensure an exceptional client experience
Ongoing professional development, education, and certification advancement
Key Competencies
Education: Two year Associates in Computer Science or 5 years Technical Experience. Certifications desired: A+, MCDST, and MCITP preferred.
5 years experience in fast-paced technical department
Experience supporting Windows, and Mac platforms
Hands-on experience installing, and troubleshooting hardware and software
Experience imaging desktops and laptops
Smartphone and tablet support
Strong analytical skills to assist with first and second level support calls
Ability to prioritize tasks
Dependable and professional attitude
Outstanding organizational skills
Superior communication skills
A plus would be knowledge of Backup Exec 2015, VMware, PowerShell and Office 365
Experience working with Helpdesk environments
Core Leadership Attributes..Knowledge & Experience..Working Conditions..

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