Manager, Operations Implementation

Learn and work on meaningful initiatives with some of the best and brightest in the market research industry. The NPD Group provides the world?s most successful brands with leading market research, combining consumer and retail point-of-sale data with analytic solutions to interpret today?s market trends while anticipating tomorrow?s. In addition, we offer a career filled with innovation and growth to the forward-thinking problem solvers who join our team.

Position Overview

The role of the Manager, Operations Implementation is to plan, coordinate and execute key corporate initiatives from an Operations perspective according to strict timelines. This includes coordinating the efforts of team members across multiple departments in order to deliver projects on time and correct according to plan, as well as executing operational tasks when needed.

?Responsibilities include but are not limited to:

  • Manage portfolio of Operations projects

  • Route project work and handle resource allocation within Operations

  • Maintain operational metrics related to projects

  • Executive reporting of Operations project status

  • Establish standard practices / templates for Operations project work and ensure compliance within the team

  • Create documentation for new/revised processes, tools, deliverables

  • Champion training and skill development

  • Adhere to standard practices / templates for Operations project work and ensure compliance within the team

  • Assist in the creation documentation for new/revised processes, tools, deliverables

  • Represent Operations in regards to project work

  • Execute operational tasks as needed by project

  • Partner with Global Production to develop transition plan for moving new /enhanced capabilities and processes to standard production

  • Identify and mitigate risks to timing and/or quality

  • Conduct regular project status meetings with Ops Production team.?


  • Minimum of 5 years operational project management experience or an equivalent combination of project management experience, development or product management experience.

  • Ability to influence others and operate effectively in a matrix organization.

  • Experience working with other departments to define the scope and goals of projects.

  • Strong interpersonal communication skills including the ability to communicate between technical and non-technical personnel

  • Candidate must be able to manage timely, effective response to customer needs and effectively communicate project status as requested and required.

The NPD Group, Inc. is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by law.


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