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Universal Banker

Summary
The Universal Banker is responsible for cultivating long-term client relationships, with a focus on expanding Dime's small business book of business. S/he will work directly with clients and collaborate with internal partners and branch colleagues. S/he will be an integral part of branch operations, providing exceptional service to clients, and working to achieve Dime's objectives.
Responsibilities
Implement sales plan utilizing optimal methods for achieving sales through interaction with clients, prospects, internal partners, COI's and other external contacts, and through engaging in events and other marketing activities
Leverage Connections and other lead generation techniques (e.g., referrals, community outreach) to identify new-to-bank prospects and cross-selling opportunities with current clients
Conduct exploratory and information-gathering discussions with prospects to understand background and identify needs; discuss potential solutions that are a good fit in a way that clients can understand
Conduct outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch
Provide account services to clients by processing deposits and withdrawals, cashing checks, selling cashier's checks and money orders, answering questions in person or on the telephone, referring to other bank services as appropriate
Monitor and adhere to operational controls, including legal, corporate and regulatory policies and procedures to ensure safety and security of client and bank assets
Comply with all Dime operations and security procedures
Develop and execute action plans to improve operational controls and mitigate controllable losses while maximizing client advocacy
Take ownership over the client experience; understand and resolve service issues personally or by working with key partners in the branch and internal network
Perform customer transactions and account maintenance activities as requested/required to meet and exceed expectations
Ensure appropriate follow-up and follow through for any service need that cannot be immediately resolved
Drive efforts in the branch to identify and implement service behaviors and plans that improve overall client experience
Qualifications
Bachelor's degree (preferred) or equivalent combination of education and work experience
Bilingual English-Spanish
Minimum 3 years' banking, retail, or other related sales and service experience
Demonstrated ability to develop and execute a sales plan and acquire new business
Demonstrated ability to successfully deepen and retain client relationships
Product/service knowledge; expertise in articulating product/service information to clients
Demonstrated strong financial/business acumen
Strong client service-starter
Results-oriented; self-starter
Excellent verbal and written communication skills
Ability to engage with and influence others
Excellent organizational and time management skills
Adaptable; agile, tenacious
Strong computer skills, including digital banking solutions
Ability to quickly learn business processes, systems, industry, competitive landscape
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